Privacy Policy

1. Introduction

MedClerk Mentor Ltd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and platform (collectively, the "Service").

We take your privacy seriously. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Account Information: When you register, we collect your name, email address, password, and role (student or doctor).
• Profile Information: Depending on your role, we may collect additional information such as:
  • For Students: Medical school, year of study, profile picture, and bio.
  • For Doctors: Medical specialty, NHS Trust affiliation, profile picture, and bio.
• Session Information: Details about teaching or mentorship sessions you schedule, book, or participate in.
• Feedback and Reviews: Comments, ratings, and reviews you provide about sessions or the Service.
• Communications: Content of messages sent through our platform or to our support team.

2.2 Usage Information

We automatically collect certain information about your interaction with our Service, including:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Log Data: Access times, pages viewed, features used, and other system activities.
• Cookies and Similar Technologies: Information collected through cookies, pixel tags, and similar technologies.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving the Service
• Facilitating and managing session bookings and availabilities
• Processing and completing transactions
• Sending administrative information, such as booking confirmations and updates
• Responding to inquiries, comments, feedback, or questions
• Monitoring and analyzing usage patterns and trends
• Protecting the security and integrity of the Service
• Complying with legal obligations
• Enforcing our terms, conditions, and policies

4. How We Share Your Information

We may share your information in the following circumstances:

• Session Participants: When you book or create a session, relevant information will be shared with the other participants (student or doctor).
• Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information in any other circumstances where we have your consent.

5. Data Security

We implement appropriate technical and organizational measures to protect the personal information we collect and process. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. These measures include:

• Using encryption when transmitting sensitive information
• Limiting access to personal information to authorized personnel
• Regularly reviewing our information collection, storage, and processing practices
• Implementing physical, electronic, and procedural safeguards

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request copies of your personal information that we hold.
• Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: The right to request that we erase your personal information under certain conditions.
• Restriction: The right to request that we restrict the processing of your personal information under certain conditions.
• Object to processing: The right to object to our processing of your personal information under certain conditions.
• Data portability: The right to request that we transfer the data we have collected to another organization or directly to you under certain conditions.

If you would like to exercise any of these rights, please contact us at helpdesk@medclerkmentor.co.uk.

7. Cookies Policy

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Types of cookies we use:

• Essential Cookies: Required for the operation of our Service, such as session management and security.
• Preference Cookies: Allow us to remember your preferences and settings.
• Analytics Cookies: Help us understand how visitors interact with our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age. If you are a parent or guardian and you are aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from anyone under the age of 18 without verification of parental consent, we will take steps to remove that information from our servers.

9. Third-Party Links

Our Service may contain links to third-party websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

10. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including personal information, to the United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: helpdesk@medclerkmentor.co.uk
• By visiting the Help Centre page on our website

14. Data Protection Officer

Our Data Protection Officer can be contacted at:

dpo@medclerkmentor.co.uk